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How We Keep Your Account Safe

When you open an account with dewalive apk, your personal information and payment details are protected by our privacy practices.

Account data encryptedDANA, OVO, GoPay, QRIS secureYou own your information
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dewalive apk How We Keep Your Account Safe
REACH US ANYTIME

Contact Us About Your Privacy

Team online

Live Chat

Open the chat widget in your account lobby and ask about your privacy rights or request a data copy. Our team responds within one hour during business hours, seven days a week.

Email Support

Send a privacy query to [email protected] with your account email and account ID. We reply within 24 hours with your information or a link to download your data file.

Account Settings

Manage your contact preferences and see what data is stored in your account settings under Privacy & Security. Update phone, email or remove saved payment methods any time without warning.

HOW WE PROTECT YOU

Data Security and Account Control

Encrypted Payments

DANA, OVO, GoPay and QRIS deposits and withdrawals are encrypted end-to-end. We do not store your full payment card details; we store only a token that links to your account.

Session Logs

We keep a record of your login times, IP address and device type for 24 months. This helps us detect unauthorised access and show you your own login history in account security settings.

Cookies and Tracking

Our site uses session cookies so you stay logged in while you play. We do not track you across other websites. You can clear cookies anytime in your browser settings without losing your account.

Data Retention

We keep your account data for as long as your account is active. If you close your account, we retain identity and withdrawal records for seven years to meet withdrawal verification rules.

Your Rights

You can request a copy of your data, ask us to correct errors, or request we delete your account. Depending on local law, you may also ask us to stop using your data for marketing.

Third-Party Processors

We share your name and payment details with DANA, OVO, GoPay and QRIS processors to complete withdrawals. They handle your data under their own privacy rules; we do not control their storage.

Questions About Your Data

Your account profile, balance history and login records remain in our system for seven years to meet withdrawal compliance rules. We stop using your data for marketing and promotional emails immediately. You can request permanent deletion of non-essential data by emailing support.

Yes. Open your account settings under Privacy & Security to see your stored name, email, phone and payment methods. For a complete copy including session logs and withdrawal history, contact live chat and we'll email a download link within 24 hours.

We do not sell your name, email, phone or payment details to third parties. We share payment information only with DANA, OVO, GoPay and QRIS processors to process your deposits and withdrawals. They operate under their own privacy policies.

We store your login times, IP address and device type for 24 months. This helps us detect account misuse and show you your own security logs. Gameplay records stay for 12 months; we use these to resolve disputes and check withdrawal patterns.

We send transactional emails about account changes, withdrawals and support replies. We may also send game updates and promotional offers unless you opt out in account settings under Communication Preferences. You can unsubscribe from any promo email with one click.

No. We store only a secure token that links your account to your payment method. Your actual DANA, OVO, GoPay or QRIS details stay with that provider. Withdrawals are verified by the payment processor, not by us.

Log into your account and edit your name, email or phone in Settings. For payment method updates, remove the old one and add a new DANA, OVO, GoPay or QRIS account. Contact support if you cannot make the change yourself and we'll update your records within 24 hours.

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